{Effective Date: 2nd October 2025
Website: www.mubblepets.com
Legal Entity: MUKAM Enterprises LLP}

At Mubble, your trust is as important to us as your pet’s well-being. We believe in transparency and take your privacy seriously — which means we’re committed to protecting your personal data at every step.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you are advised not to access or use this Website. Your continued use of the Website constitutes your express consent to the collection, use, storage, and disclosure of your personal information in accordance with the terms of this Privacy Policy.

1. What We Collect

In order to deliver our products and services to you, it is necessary for us to collect certain personal information. This information enables us to fulfill our contractual obligations and provide a seamless user experience. Failure to provide the required personal information may result in our inability to offer you specific services, process transactions, or respond to your requests effectively.

We may collect the following types of personal information (which may or may not be personal information)

• Basic contact details: Name, phone number, email address, and billing/shipping address
• Order & transaction details: Items purchased, payment method, transaction time, and delivery details
• Device & browsing information: IP address, browser type, device type, referral source, time spent on pages, and pages visited
• Communication records: Emails, messages, support tickets, and interactions with our customer care team

Such information is collected to enable us to continuously improve the services we offer. The type and volume of information gathered will vary based on your engagement with our products and services, including the features you use, the options you opt into, and the level of participation in various offerings. Your personal information allows us to:

• Process orders, schedule deliveries, and issue invoices
• Confirm and notify you of your order status via email or SMS
• Offer customer support and respond to inquiries
• Share updates about new products, offers, and services (only if you opt in)
• Maintain internal records, conduct audits, and optimize service quality
• Prevent fraud, spam, and unauthorized access to our platform

We do not use your personal information for any purpose unrelated to the products or services we offer through Mubble.

2. Use of Cookies & Tracking Tools

We use cookies and similar technologies (like tracking pixels or analytics tools) to:

• Analyse website performance and traffic
• Understand visitor preferences
• Improve navigation and product discovery
• Run relevant remarketing ads on third-party platforms

You can modify or disable cookie collection via your browser settings. Note that disabling cookies may impact your experience on our site.

3. Marketing Communication

If you’ve opted in to receive marketing updates, we may contact you via email, SMS, or other digital channels with product tips, offers, and updates.

• You can opt out of marketing emails anytime by clicking the “Unsubscribe” link in any promotional message or by emailing us at info@mubblepets.com
• You will still receive essential transactional updates such as order confirmations or shipping details

We value your preferences and aim to contact you only with relevant and helpful information.

4. Sharing Your Data with Third Parties

We do not sell your personal information. However, we may share it with carefully selected third-party vendors who help us run our business efficiently. These may include:

• Payment gateways to securely process your payments
• Shipping and courier services to deliver your order
• Marketing platforms to send opted-in promotions and reminders
• Analytics providers to improve our site functionality and experience
• IT and support tools that help us manage communication, tracking, or feedback

Each partner we work with is under contract to protect your data and use it only for the intended purpose.

5. Data Security

We take your security seriously. Your data is stored on secure servers and is only accessible by authorized personnel. All payment transactions are encrypted and processed through secure, compliant payment gateways.

We do not store or retain your card details.

In case of any suspected breach or misuse, we will act swiftly to investigate and inform you if necessary.

6. Children’s Privacy

Mubble is intended for adult users. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will delete it promptly.

7. Third-Party Links & Content

The website may contain links to third-party blogs, platforms, or social media accounts. These external sites are not governed by our Privacy Policy, and we are not responsible for their content, data handling, or security practices.

We recommend reviewing their privacy policies separately before engaging with them.

8. Your Rights & Choices

As a user, you have full control over your personal information. You may:

• Request a copy of the personal information we hold about you
• Ask for corrections if your information is inaccurate or outdated
• Request that we delete your information (subject to regulatory or transactional retention)
• Withdraw consent for marketing communication

To exercise these rights, email us at info@mubblepets.com with your request.

9. Accessibility & Support

If you have any difficulty accessing or understanding this Privacy Policy, or if you require assistance due to a disability or limitation, we are here to help.
Please email info@mubblepets.com and we will make reasonable efforts to ensure you are supported.

10. Sustainability Statement

We are mindful of how our operations affect the environment. While this policy focuses on digital privacy, we also commit to sustainability in how we store and process data — with minimal printouts, responsible digital practices, and secure deletion of unnecessary data.

11. Policy Updates

We may periodically update this Privacy Policy to reflect changes in laws, business practices, or service improvements. The latest version will always be available on this page along with the new effective date. You should access our privacy policy regularly to ensure you understand our current policies.