{Effective Date: 2nd October 2025
Website: www.mubblepets.com
Legal Entity: MUKAM Enterprises LLP}

At Mubble, we’re committed to delivering high-quality products that support your pet’s wellness, comfort, and joy. Each order is packed with care and shipped with trusted partners — but if something goes wrong, we’re here to make it right.
This policy outlines when and how replacements are offered, how to request help, and what to expect.

1. Replacements for Damaged or Defective Items

We offer replacements only in cases where:

• The product is damaged in transit
• The packaging is tampered with
• The item is incorrect or missing
• The product is unfit for use due to quality or manufacturing issues

To be eligible for replacement:

• Raise a replacement request within 48 hours of receiving the product
• Share clear photos of the packaging and product
• Ensure the item is unused and in its original condition

To raise a request for replacement:

1. Email info@mubblepets.com with your order number
2. Attach clear images of the damaged or incorrect product and outer packaging
3. Mention the issue clearly and request a replacement

We do not offer refunds or replacements for opened, used, or incorrectly stored items. Our customer care team will review your request and respond within 2 business days with next steps.

2. Multi-Item Orders

If your order includes multiple items, please check all products upon delivery.
If only one item is damaged or incorrect, we will offer a replacement for that item alone.
Each product is evaluated individually based on the issue reported.

3. Returns

If a return pickup is required:

• We will bear the shipping charges for defective, damaged, or incorrect products
• You do not need to arrange your own courier unless instructed. Only if your pin code is unserviceable for pickup, we may request that you drop the parcel at a designated courier point

Non -returnable conditions:

We do not accept returns or offer replacements in the following cases:

• The product has been opened or used
• The replacement request was made after 48 hours of delivery
• The issue is due to personal preferences (taste, texture, etc.) or external damage after delivery
• The original packaging is missing or tampered with post-delivery

4. Final Decisions & Discretion

Mubble reserves the right to:

• Accept or reject any replacement request after verification
• Make a final decision on eligibility based on the evidence provided
• Refuse repeated requests in case of misuse of the policy

We aim to be fair and reasonable — and request the same from our customers.

5. Accessibility Support

If you have difficulty submitting a replacement request due to a disability, tech barrier, or language challenge, please reach out.
We are happy to assist you and will make the process easier via email or a guided call.

6. Environmental Consideration

We avoid unnecessary reverse logistics to reduce carbon emissions and packaging waste. Replacements are offered only where genuinely required and verified.

7. Policy Updates

We may revise this policy to reflect operational improvements or customer feedback. The latest version will always be live on our website with new effective date.