{Effective Date: 2nd October 2025
Website: www.mubblepets.com
Legal Entity: MUKAM Enterprises LLP}

Welcome to Mubble.

These Terms of Service (“Terms”) govern your use of the website operated by MUKAM Enterprises LLP under its brand name Mubble (www.mubblepets.com), your purchase of our products, and your interaction with our customer care team.

By accessing or using the website, you agree to be bound by these Terms. Please read them carefully before engaging with our platform.

1. Use of the Website

By using this Website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian, that you will not engage in any unlawful or unauthorized activities through our platform, and that all information you provide—whether for placing orders or contacting support—is accurate and complete. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion in the event of any violation of these terms.

2. Product Use & Veterinary Disclaimer

While our products are formulated with a strong commitment to quality, safety, and nutritional science, they are not intended to diagnose, treat, cure, or prevent any disease, and should only be used as directed on the product packaging or by a licensed veterinarian. If your pet has an existing medical condition or is taking other medications, you should consult your veterinarian before use. The information provided on this Website is intended for educational purposes only and does not constitute or replace professional veterinary advice.

3. Pricing & Availability

All product prices are stated in Indian Rupees (INR) and are inclusive of applicable taxes, unless specified otherwise. While we endeavor to ensure the accuracy of pricing and inventory information, we reserve the right to correct any errors, revise prices without prior notice, and discontinue or modify products at our discretion. In the event of a pricing discrepancy, we may either contact you for confirmation prior to shipment or cancel the order and issue a full refund.

4. Orders & Payment

We accept payments through secure third-party gateways, and once an order is successfully placed, a confirmation email will be sent and the order will be processed and shipped in accordance with our Shipping Policy; however, if the payment is unsuccessful or flagged by our payment partner, we reserve the right to cancel the order and will inform you accordingly.

5. Cancellations, Refunds & Replacements

For complete details regarding eligibility for replacements, applicable cancellation timelines, and any exceptions or limitations, please refer to our Refund & Replacement Policy. Please note that refunds are not offered except in cases where a replacement cannot be processed or fulfilled.

6. Promotions & Discounts

Promotional offers, coupons, or discounts are valid only for the time period as stated and cannot be combined unless specifically mentioned. It may be withdrawn at anytime without prior notice. We reserve the right to deny promotions in case of misuse or technical errors.

7. Third-Party Content & Links

Our website may contain links to third-party websites, such as blogs, social media platforms, or product references, which are not governed by Mubble; we do not assume responsibility for the content, accuracy, or practices of these external sites, and any engagement with such links is at your own risk—users are advised to review the respective Terms and Privacy Policies of those websites before proceeding.

8. Intellectual Property

All intellectual property on www.mubblepets.com, including all text, graphics, images, logos, trademarks, and other content, is the exclusive property of MUKAM Enterprises LLP and is protected by applicable copyright, trademark, and other intellectual property laws; no part of this content may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form without the prior written consent of MUKAM Enterprises LLP.

9. User-Generated Content (UGC)

While Mubble may allow for user-generated content such as testimonials, reviews, or tagged photos; by submitting such content, you grant Mubble a royalty-free, non-exclusive license to use, display, reproduce, and share the content across its platforms, and you confirm that your submission does not infringe upon any third-party rights—we reserve the right to review, moderate, hide, or remove any content we deem inappropriate, misleading, or in violation of our policies.

10. Accessibility Statement

We are committed to ensuring that our website is accessible to all users, regardless of ability; if you encounter any accessibility barriers or require assistance navigating our site or its content, please contact us at info@mubblepets.com, and we will make every reasonable effort to accommodate your needs.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Mubble shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of its products or services, and in any event, Mubble’s total liability shall be limited to the amount actually paid by you for the specific product in question; by using our products, you agree to do so responsibly and in accordance with all usage directions provided.

12. Indemnity

You agree to indemnify and hold harmless MUKAM Enterprises LLP, including its affiliates, team members, and partners, from any claims, demands, losses, liabilities, or expenses (including legal fees) arising out of or related to your misuse of the website or its products, or your breach of these Terms and Conditions.

13. Sustainability Commitment

Mubble is committed to sustainable practices across its operations, including the use of eco-friendly packaging, ethical sourcing of materials, and responsible logistics wherever feasible; we continuously assess our environmental impact and strive to evolve toward more sustainable and environmentally conscious solutions in all aspects of our business.

14. Modifications to Terms

MUKAM Enterprises LLP reserves the right to modify or update these Terms and Conditions at any time in response to regulatory developments or operational changes. In the event that any revisions materially affect your rights or obligations, we will provide appropriate notice, either through updates on the website or via email communication. Your continued access to or use of the website following the implementation of such changes shall constitute your acceptance of the revised Terms.